MOBILE CHECKOUT REDESIGN
Mobile Checkout Redesign
Thank you for taking the time to speak with me. I enjoyed our conversation, while learning more about Virtusa. As requested, I completed the design test of the mobile checkout. Below, you can view the expedited design process I used from beginning to end. The redesign process took roughly 5 hours to complete. If you have any further questions, please do not hesitate to reach out to me. Best regards, Joe Herron
Identifying and understanding the scenario's main points.
Understanding how the shopper uses the checkout process.
Candidate Interview - Gretchen Herron (Mother of 2 boys. Frequent and savvy shopper).
Question - What characteristics or features of a mobile checkout process do you find helpful or convenient during
Question - After showing Gretchen the sample design, I asked where in the checkout process was the particular user and what aspects of the layout did she find redundant?
Review of existing Virtusa checkout design
Research of existing Mobile Checkouts and standout features
Dicks Sporting Goods
Entire Flow Diagram
Checkout for "new customer" flow (only)
Click the arrows to scroll through the mockup.
Final interview with Gretchen
After viewing the redesigned mockup, Gretchen was asked to identify each step of the shopping cart process. She was able to successfully identify and label each step. Shipping, Payment, Review and Confirmation.
Based on her earlier statements regarding redundancy, Gretchen was asked how the redesign addressed her issues. She stated defaulting the billing address, the same as the shipping address, reduced the amount of information she was forced to input.
She felt the overall redesign addressed many usability concerns stemming from the example, but asked where she could find and apply her coupons.